You’ll find answers to commonly asked questions below, If you have any others, drop us a line!
Where are you located?
Our physical location is 3901 SE Belmont Ave. Portland, OR 97214
What are your Hours?
We are open from M-F 10am-7pm, Saturday 12pm-7pm
How do I make my payment?
Once your order is placed online we will call you soon after (during open hours, or the next day) to take your credit card payment over the phone. You may also call us anytime, at (844)882-3133, during open hours to make your payment. We can also take payments through Venmo. All you need to do is place your order through our website then send the total cost of your order to us @herbstomp.
We have options for Priority and Express Mail. Every product has the option to add these.
When will my order be shipped?
We ship the day of for all orders that we receive before 3pm (Weekdays) or 12pm (Saturday) PST. Orders received after the cutoff will get shipped next business day. Express orders must be submitted by 11am.
Can I track my order?
Yes, you will receive a tracking number when we ship your order.
When will my package arrive?
First Class Mail will get the package to your mailbox approximately 4-6 days after shipment. Priority Mail is 3-5 Days and Express shipping will get your package there in 1-2 Business Days excluding Sundays and Holidays.
What is your return policy?
We offer a 100% money-back guarantee, no questions asked. If you are not satisfied with your order for any reason, just send us an email letting us know that you are not satisfied, and send back the unopened package (you are responsible for return shipping costs) and upon receiving we will credit you back the full purchase price.
Do you ship Blue Lotus, Wild Dagga, and Kanna to Louisiana?
Unfortunately, we do not ship the above products to Louisiana. Here is why.
How to take a product? Specifics on Dosage? Or what different Strain are good for...?
We can offer advice on how to use spices, what incense smells good, or what natural states certain essential oils promote, etc...but products marked "For experimental purposes only" are not for human consumption, and we recommend you do some independent research.